To confirm a reservation, you will need to make a deposit equivalent of one night’s room rate. If you are paying your deposit by credit card, the deposit amount will be charged to your credit account. The balance is due upon arrival, except for special events, when the balance is due 60 days prior to the scheduled arrival date. Although "Special Event Rates", as published on the website, only pertain to Mardi Gras and Jazz Fest dates, the 60-day cancellation policy is applicable to other event periods. General "special events" include, but are not limited to, the following: major conventions, Mardi Gras, Jazz Fest, Sugar Bowl, New Year's, Christmas, Thanksgiving, Voodoo Festival, Essence Fest, Super Bowl, Final Four, University events (Homecoming, Graduation, Move-in dates, etc.), and for large group bookings.
Three-night minimum stay requirements are in effect for bookings that include a Friday, Saturday or Sunday during the High Season and also for Lower Season bookings that include a Friday or Saturday. Two-night minimums apply to Monday through Thursday bookings in High Season and Sunday through Thursday bookings in Low Season. There may be four-night minimum stay requirements for Event Period bookings, so please feel free to email or call us directly for more information. High Season runs from October 1 through May 31, while Low Season is June 1 through September 30.
As we do not have a 24-hour front desk staff, all check-ins are scheduled "by appointment" only. Guests are required to provide us with a one-hour target arrival time-window in advance of their actual arrival dates (for instance, 3:00 to 4:00 PM) and should let us know in as timely a fashion as possible if they need to alter their original ETA. We are completely flexible, and we will make ourselves available whenever it proves most convenient to our guests; the only exception being no check-ins are scheduled until after our daily breakfast service ends at 10:00 AM. As outgoing guests are not required to check out until noon, guestrooms are guaranteed to be ready no later than 3:00 PM. If guests are checking in before their room has been turned, they are welcome to stow luggage at the inn and we will move it to their rooms while they are out.
Check-out is 12:00 p.m. Special arrangements can be made to store luggage, or for a late check out if possible.
Cancellations must be made 30 days prior to arrival (60 days for Special Event periods) or guests will risk forfeiture of deposits as well as remaining room balances. If cancellations are made after the 30-day or 60-day mark and we are able to rebook the room(s), the only penalty that would apply per room is a $25 credit card processing fee. All other monies would be refunded. There are no refunds for "no-shows" or changes in arrival/departure, unless we can rebook the room(s).
We accept payments by credit card, check, cash or gift/credit certificate. If your payment is returned for insufficient funds, you will be required to pay all bank fees and any collection and/or legal fees required to collect the full amount.